Privacy Policy
Effective Date: August 07, 2026
Last Updated: August 07, 2026
Welcome to DTCare, a healthcare platform developed and operated by DivineTechs. Your privacy is important to us, and we are committed to protecting your personal information and maintaining your trust.
This Privacy Policy explains how DTCare collects, uses, stores, protects, and shares your information when you use our mobile application, website, and related healthcare services (collectively referred to as the "Services").
By creating an account, accessing, or using the DTCare application, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
We are committed to processing your personal information responsibly and in accordance with applicable privacy laws and Google Play's User Data Policy. We collect only the information necessary to provide healthcare services, improve user experience, ensure application security, and comply with legal and regulatory obligations.
This Privacy Policy applies to all users of the DTCare platform, including but not limited to:
Depending on the services you use, the information collected and processed may vary. This Privacy Policy explains the categories of information we collect, how we use it, when we share it, how long we retain it, and the choices available to you regarding your personal information.
Our Services may contain links to third-party websites or services that are not owned or controlled by DivineTechs. We are not responsible for the privacy practices, security, or content of such third-party services. We encourage you to review the privacy policies of any third-party websites or applications before providing your personal information.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business practices. Any updates will be published within the application and on our official website. Continued use of the Services after such updates constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the details provided in the Contact Us section at the end of this document.
To provide our healthcare services effectively, DTCare may collect, process, and store certain information when you use our Services. The information we collect depends on the features you use and the permissions you grant.
When you register for an account or use our Services, we may collect personal information such as:
Depending on the healthcare services you use, DTCare may collect healthcare-related information, including:
Healthcare information is collected only to provide healthcare-related services and is handled with appropriate security and confidentiality measures.
When you book healthcare services through DTCare, we may collect information such as:
To improve application performance, security, and compatibility, we may automatically collect certain device information, including:
If you grant permission, DTCare may collect your approximate or precise location to help you locate nearby doctors, hospitals, clinics, pharmacies, laboratories, or other healthcare providers and to improve location-based services.
You may disable location access at any time through your device settings. Certain location-based features may become unavailable if permission is denied.
You may choose to upload documents and media through the application, including:
If you purchase healthcare services through DTCare, payment information may be processed by our authorized payment service providers.
We do not store your complete debit card, credit card, UPI PIN, CVV, or other sensitive payment credentials on our servers.
If you contact customer support or communicate with healthcare providers through the application, we may collect:
When you use DTCare, certain information may be collected automatically through analytics and security technologies, including:
This information helps us improve the reliability, security, functionality, and user experience of the Services.
You may voluntarily provide additional information while using DTCare, including profile details, healthcare preferences, feedback, reviews, survey responses, or other information you choose to submit.
We collect only the information that is reasonably necessary to provide our Services, comply with legal obligations, protect user safety, improve application performance, and fulfill the purposes described in this Privacy Policy.
DTCare uses the information collected from users only for legitimate healthcare, operational, security, and legal purposes. We collect and process personal information only to the extent necessary to provide and improve our Services.
Your information may be used for the following purposes:
We use your information to provide healthcare-related services through the DTCare platform, including:
We may use your personal information to verify your identity, prevent unauthorized access, detect fraudulent activities, and maintain the security of your account.
We may use your contact information to communicate with you regarding:
We analyze usage information to understand how users interact with the application, identify areas for improvement, enhance existing features, develop new services, improve system performance, and provide a better overall user experience.
Information collected may be used to personalize your experience within DTCare, including displaying relevant healthcare providers, medical history, appointment records, preferences, and recommendations based on your usage of the Services.
We use your information to respond to inquiries, troubleshoot technical issues, resolve complaints, investigate reported problems, and provide effective customer support.
Where applicable, payment-related information is used solely to process transactions, generate invoices, maintain financial records, prevent fraudulent transactions, and comply with applicable accounting and tax regulations.
Payment processing is performed by authorized third-party payment service providers. DTCare does not store complete debit card, credit card, CVV, PIN, or other sensitive payment credentials.
We continuously monitor system activity to detect unauthorized access, prevent fraud, maintain platform security, investigate suspicious activities, and protect our users, healthcare providers, and systems.
Your information may be processed where necessary to comply with applicable laws, government regulations, court orders, legal proceedings, healthcare requirements, or requests from authorized regulatory authorities.
We may use aggregated and non-identifiable information to monitor application performance, analyze usage trends, identify technical issues, improve application stability, and optimize the overall functionality of the Services.
With your permission, DTCare may send notifications related to appointments, consultations, prescriptions, medical reminders, payment confirmations, account security, and other important service-related updates.
You can manage notification preferences through your device settings or within the application where such options are available.
Where permitted by applicable law, anonymized or aggregated information that does not identify individual users may be used for statistical analysis, healthcare research, service planning, quality assurance, and improving the effectiveness of our Services.
We may use your information where necessary to protect the rights, property, and safety of DTCare, DivineTechs, healthcare providers, users, or other individuals, including enforcing our Terms of Service and investigating violations.
Where required by applicable law, we will obtain your consent before using your personal information for any purpose that is not described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.
We do not sell your personal information to third parties. We use your information only for the purposes described in this Privacy Policy or as otherwise permitted or required by applicable law.
DTCare requests certain device permissions to provide healthcare-related services, enhance user experience, and ensure the proper functioning of the application. Permissions are requested only when required for a specific feature and, where applicable, only after obtaining your consent.
The Camera permission allows you to capture and upload profile photographs, prescriptions, medical reports, laboratory reports, insurance documents, and other healthcare-related images directly from the application.
The Camera is accessed only when you choose to capture an image. DTCare does not access or record images without your knowledge or permission.
Storage or Photos permission allows you to select and upload files from your device, including medical reports, prescriptions, profile pictures, insurance documents, and other healthcare-related files.
DTCare accesses only the files that you explicitly choose to upload. We do not scan, modify, or access unrelated files stored on your device.
Notification permission enables DTCare to send important service-related notifications, including:
You may disable notifications at any time through your device settings. Disabling notifications may prevent you from receiving important healthcare updates.
With your permission, DTCare may access your device location to help you locate nearby doctors, hospitals, pharmacies, laboratories, diagnostic centers, emergency healthcare providers, and other location-based healthcare services.
Location access is completely optional. You may deny or revoke this permission at any time through your device settings. Some location-based features may become unavailable if permission is denied.
If voice consultation, audio messaging, or voice search features are available, DTCare may request access to your device's microphone.
Microphone access is used only during active voice interactions initiated by you. DTCare does not record audio in the background.
If enabled, Contacts permission may allow you to select emergency contacts or share healthcare information with family members or caregivers, only after your explicit action and consent.
DTCare does not upload or synchronize your contact list without your knowledge.
Where supported, Phone permission may be used to initiate calls to doctors, hospitals, clinics, emergency services, or customer support directly from within the application.
DTCare does not access your call history or record phone conversations.
Internet access is required to authenticate users, synchronize healthcare data, book appointments, communicate with healthcare providers, process payments, receive notifications, and access online healthcare services.
Certain background services may be used to ensure timely delivery of notifications, maintain secure user sessions, synchronize healthcare information, and improve overall application reliability.
These background services operate only as necessary for application functionality and are designed to minimize battery and data usage.
Most permissions requested by DTCare are optional and may be granted, denied, or revoked at any time through your device settings.
Please note that denying certain permissions may limit the availability or functionality of specific features within the application.
DTCare requests only those permissions that are reasonably necessary for providing its healthcare services and does not access device resources beyond the scope described in this Privacy Policy.
DTCare respects your privacy and is committed to protecting your personal information. We do not sell, rent, or trade your personal information to third parties for their marketing or advertising purposes.
Your information is shared only when necessary to provide our Services, comply with legal obligations, protect user safety, or with your explicit consent.
To facilitate healthcare services, your information may be shared with authorized healthcare providers including doctors, hospitals, clinics, laboratories, pharmacies, diagnostic centers, and other medical professionals associated with the DTCare platform.
Only the information necessary to provide the requested healthcare service is shared. Healthcare providers are expected to handle your information in accordance with applicable privacy and healthcare regulations.
We may engage trusted third-party service providers to assist us in operating, maintaining, and improving our Services. These providers may process personal information on our behalf solely for the purposes authorized by DTCare.
Examples include:
These service providers are contractually required to protect your information, maintain confidentiality, and use the information only for the services they provide to DTCare.
Payments made through DTCare are processed by authorized third-party payment service providers. Payment-related information required to complete transactions may be shared securely with these providers.
DTCare does not store complete debit card numbers, credit card numbers, CVV, PINs, or other sensitive payment credentials.
We may disclose your information if required to do so by applicable law, regulation, court order, subpoena, government authority, or other legal process.
Such disclosures are made only when we reasonably believe that disclosure is necessary to:
In the event of a merger, acquisition, business restructuring, asset sale, or other corporate transaction involving DivineTechs or DTCare, user information may be transferred as part of that transaction, subject to applicable privacy laws.
Users will be notified where required by law before such a transfer becomes effective.
We may share your personal information with third parties when you explicitly request or authorize us to do so.
Examples include:
We may use and share aggregated, statistical, or anonymized information that cannot reasonably identify an individual user for research, analytics, performance monitoring, reporting, and service improvement purposes.
Where necessary, your information may be processed or stored in countries other than your country of residence. In such cases, DTCare implements reasonable technical, organizational, and contractual safeguards to protect your personal information in accordance with applicable data protection laws.
DTCare does not sell, rent, or license your personal information to advertisers, data brokers, or other third parties for monetary consideration or targeted advertising.
Whenever information is shared, DTCare follows the principle of data minimization, sharing only the information reasonably necessary to fulfill the specific purpose for which it is disclosed.
To provide, maintain, and improve the DTCare Services, we may use trusted third-party services and software development kits ("SDKs"). These providers assist us with authentication, cloud infrastructure, analytics, notifications, payment processing, communication, security, and other essential application functionality.
These third-party service providers may process personal information only as necessary to perform services on our behalf and are contractually or legally required to protect your information and comply with applicable privacy laws.
We may use secure authentication services to verify user identity, enable account registration and login, manage user sessions, and protect against unauthorized access.
DTCare may use secure cloud infrastructure to host application data, store uploaded documents, maintain backups, and deliver application content efficiently.
These providers implement industry-standard security measures designed to protect the confidentiality, integrity, and availability of stored information.
We may use third-party notification services to deliver appointment reminders, prescription updates, account security alerts, service announcements, and other important notifications related to your use of DTCare.
Notification services process only the information necessary to deliver notifications to your registered device.
To understand how users interact with DTCare and improve the quality of our Services, we may use analytics and performance monitoring services.
These services may collect information such as:
Analytics information is used solely to improve application performance, stability, security, and user experience.
Where applicable, payments made through DTCare are securely processed by authorized third-party payment gateways.
Payment providers are responsible for securely processing payment transactions. DTCare does not store complete debit card numbers, credit card numbers, CVV, PINs, or other sensitive payment credentials.
Third-party communication providers may be used to deliver:
If location-based features are available, DTCare may use third-party mapping or location services to display nearby healthcare providers, hospitals, clinics, laboratories, pharmacies, or diagnostic centers.
Location information is processed only when you grant the required permission.
If telemedicine or online consultation features are provided, DTCare may integrate trusted communication platforms to facilitate secure audio or video consultations between patients and healthcare providers.
We may use third-party customer support platforms to manage user inquiries, technical support requests, and service-related communications.
Some third-party providers may process information where required by applicable law, court order, government regulation, or legal obligation.
Each third-party service provider maintains its own privacy policy governing how it collects, processes, stores, and protects information. We encourage you to review the privacy policies of any third-party services that you interact with through DTCare.
We may add, remove, or replace third-party service providers from time to time as our Services evolve. Any material changes affecting the processing of personal information will be reflected in this Privacy Policy.
At DTCare, protecting your personal and healthcare information is one of our highest priorities. We implement appropriate administrative, technical, and organizational security measures designed to protect your information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
While no method of electronic transmission or storage can guarantee absolute security, we continuously work to maintain industry-standard security practices to safeguard the information entrusted to us.
Information exchanged between your device and our servers is transmitted using secure, encrypted communication protocols designed to protect data during transmission and reduce the risk of unauthorized interception.
Personal information and healthcare-related data are stored on secure infrastructure protected by appropriate physical, administrative, and technical safeguards. Access to stored information is limited to authorized personnel and systems that require such access to perform legitimate business or healthcare functions.
Access to user information is restricted based on business and healthcare requirements. Only authorized employees, healthcare professionals, contractors, or service providers who require access to perform their duties are permitted to access personal information, subject to appropriate confidentiality obligations.
DTCare uses authentication mechanisms designed to help protect user accounts from unauthorized access. Users are responsible for maintaining the confidentiality of their login credentials and should not share their passwords or verification codes with others.
If you believe your account has been accessed without authorization, please contact us immediately.
Where appropriate, sensitive information may be protected using encryption during transmission and storage to reduce the risk of unauthorized disclosure.
We regularly monitor our systems for potential vulnerabilities, unauthorized access, security incidents, and other activities that may affect the confidentiality, integrity, or availability of our Services.
Security practices may be updated periodically to address emerging threats and improve overall protection.
When DTCare works with trusted third-party service providers, we take reasonable steps to ensure they maintain appropriate security measures consistent with the services they provide and applicable legal requirements.
Users also play an important role in protecting their personal information. We recommend that you:
If we become aware of a security incident or data breach affecting personal information, we will investigate the incident promptly, take appropriate corrective measures, and notify affected users and regulatory authorities where required by applicable law.
Although we employ reasonable security measures to protect your information, no system, network, or method of electronic storage or transmission over the Internet can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security, and users acknowledge that they provide information at their own risk.
DTCare continuously reviews and enhances its security practices, technologies, and procedures to improve the protection of user information and to respond to evolving security threats and regulatory requirements.
DTCare retains personal information only for as long as necessary to provide our Services, fulfill the purposes described in this Privacy Policy, comply with applicable laws and regulations, resolve disputes, enforce our agreements, and protect the security and integrity of our platform.
The length of time we retain information depends on the type of data collected, the purpose for which it was collected, applicable legal obligations, and your relationship with DTCare.
Personal information associated with your account, including your name, email address, mobile number, profile information, and account preferences, is retained for as long as your account remains active or as otherwise necessary to provide our Services.
Healthcare-related information, including appointment history, prescriptions, medical reports, laboratory reports, consultation records, diagnostic documents, and other healthcare information, may be retained for the period required to provide healthcare services, maintain medical records, comply with applicable healthcare regulations, and satisfy legal obligations.
Transaction records, invoices, billing information, and payment confirmations may be retained for accounting, auditing, taxation, fraud prevention, and legal compliance purposes.
DTCare does not store complete credit card numbers, debit card numbers, CVV, PINs, or other sensitive payment credentials.
Customer support requests, emails, chat messages, and related communications may be retained for a reasonable period to improve customer service, resolve disputes, investigate reported issues, and comply with legal obligations.
Technical logs, diagnostic information, crash reports, security logs, and application performance data may be retained for system maintenance, performance analysis, fraud prevention, security monitoring, and service improvement.
If you request deletion of your account, we will begin the deletion process after verifying your identity and confirming the request.
Unless a longer retention period is required by applicable law or legitimate business purposes, your personal information will be permanently deleted or irreversibly anonymized within 30 days after your verified account deletion request has been processed.
Certain information may continue to be retained after account deletion where required by applicable law, court order, government authority, healthcare regulations, taxation requirements, fraud prevention, dispute resolution, security investigations, or other legitimate legal obligations.
Such retained information will be used only for the purposes required by law and will not be used for marketing or unrelated business activities.
After personal identifiers have been permanently removed, anonymized or aggregated information that can no longer identify an individual may be retained for statistical analysis, research, reporting, application improvement, and service planning.
When personal information is no longer required, DTCare follows reasonable administrative and technical procedures designed to securely delete, destroy, or anonymize personal information to help prevent unauthorized recovery or access.
We may update our data retention practices from time to time to comply with changes in applicable laws, regulatory requirements, operational needs, or security practices. Any material changes will be reflected in this Privacy Policy.
DTCare respects your right to control your personal information. You may request the deletion of your DTCare account and associated personal information at any time, subject to applicable legal, regulatory, and healthcare record retention requirements.
You may request deletion of your DTCare account using one of the following methods:
To protect your privacy and prevent unauthorized deletion requests, we may verify your identity before processing an account deletion request. Verification may include confirming your registered email address, mobile number, or other account information.
Once your request has been verified, your account will be scheduled for deletion. Access to your account may be restricted or disabled during the deletion process.
Unless retention is required by applicable law or legitimate business purposes, your personal information will be permanently deleted or irreversibly anonymized within 30 days after your verified deletion request has been approved.
Depending on the Services you have used, the following information may be deleted:
Certain information may be retained after account deletion where required by applicable laws, healthcare regulations, taxation requirements, fraud prevention, security investigations, dispute resolution, contractual obligations, or other legitimate legal purposes.
Examples of information that may be retained include:
After your account has been deleted:
If your deletion request has not yet been completed, you may contact our support team to determine whether the request can be cancelled. Once deletion has been completed, it cannot be reversed, and deleted personal information generally cannot be recovered.
If you have any questions regarding account deletion or require assistance with the deletion process, please contact us:
Email: support@divinetechs.com
We will make reasonable efforts to respond to verified account deletion requests within the timeframes required by applicable law.
At DTCare, we believe that you should have control over your personal information. Subject to applicable laws and regulations, you may exercise certain rights regarding the personal information we collect and process.
You have the right to request access to the personal information associated with your DTCare account. Upon verification of your identity, we will provide information about the personal data we maintain, subject to applicable legal limitations.
If you believe that any personal information maintained by DTCare is inaccurate, incomplete, or outdated, you may update your information through the application, where available, or request correction by contacting our support team.
You may request deletion of your account and personal information in accordance with the Account Deletion section of this Privacy Policy. Certain information may be retained where required by applicable law or for legitimate legal, regulatory, healthcare, accounting, or security purposes.
Where our processing of your personal information is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may limit your ability to access certain features or healthcare services provided through DTCare.
Where permitted by applicable law, you may request that we restrict or object to certain processing of your personal information. We will review such requests and respond in accordance with applicable legal requirements.
Where applicable, you may request a copy of certain personal information that you have provided to DTCare in a commonly used electronic format, subject to technical feasibility and applicable legal requirements.
You have the right to receive important notices regarding material changes to this Privacy Policy, security incidents where notification is required by law, or significant updates affecting the processing of your personal information.
If DTCare sends promotional or marketing communications, you may opt out of receiving such communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
Please note that even if you opt out of marketing communications, we may still send important service-related communications, including appointment reminders, security alerts, payment confirmations, and account notifications.
You may grant, deny, or revoke application permissions such as Camera, Location, Notifications, Microphone, or Photos at any time through your device settings. Disabling certain permissions may affect the availability of related application features.
To exercise any of your privacy rights or submit a privacy-related request, please contact us using the contact information provided at the end of this Privacy Policy.
For your security, we may request additional information to verify your identity before processing certain requests.
We will make reasonable efforts to acknowledge and respond to verified privacy requests within the timeframes required by applicable law. In certain cases, additional time may be required depending on the complexity of the request or legal obligations.
We will not discriminate against you for exercising your privacy rights. However, some Services or features may become unavailable where personal information is required to provide those Services.
DTCare is designed for individuals seeking healthcare services and is not directed to children under the age of 13 (or the minimum age required by applicable law in the user's jurisdiction) without the involvement or consent of a parent or legal guardian.
We do not knowingly collect, use, or disclose personal information directly from children without appropriate parental or legal guardian authorization where such consent is required by applicable law.
In certain healthcare situations, a parent, legal guardian, or authorized caregiver may create or manage a DTCare account on behalf of a minor for the purpose of booking appointments, maintaining medical records, obtaining prescriptions, or accessing other healthcare services.
In such cases, any personal or healthcare information relating to the minor is processed only as necessary to provide the requested healthcare services and in accordance with applicable laws and regulations.
If we become aware that we have unintentionally collected personal information from a child without the required authorization, we will take reasonable steps to investigate the matter and, where appropriate, delete the information from our systems unless retention is required by applicable law.
Parents or legal guardians who believe that a child has provided personal information without appropriate authorization may contact us to:
Any information relating to minors is protected using the same security measures described in this Privacy Policy and is accessed only by authorized personnel who require such information to provide healthcare-related services.
If you believe that a child has provided personal information through DTCare in a manner inconsistent with this Privacy Policy, please contact us immediately using the contact information provided below so that we can take appropriate action.
DTCare may update or revise this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, regulatory obligations, security practices, or business operations.
When we make material changes to this Privacy Policy, we will update the "Last Updated" date at the beginning of this document. Where required by applicable law, we may also provide additional notice through the DTCare application, our website, email notifications, or other appropriate communication channels.
We may update this Privacy Policy for reasons including, but not limited to:
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, protect, retain, and share your information. Continued use of the DTCare Services after any changes become effective constitutes your acceptance of the updated Privacy Policy, unless otherwise required by applicable law.
If we make significant changes that materially affect your rights or the way your personal information is processed, we will provide notice as required by applicable law before such changes become effective.
If you do not agree with any changes to this Privacy Policy, you should stop using the DTCare Services and, where applicable, request deletion of your account in accordance with the Account Deletion section of this Privacy Policy.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy, our privacy practices, your personal information, or your rights under applicable privacy laws, please contact us using the information below.
We are committed to responding to privacy-related inquiries in a timely, professional, and transparent manner.
Application: DTCare
Developer: DivineTechs
Email: support@divinetechs.com
Website: https://www.divinetechs.com
For privacy-related requests, please include sufficient information to help us identify your account, such as your registered email address or mobile number. We may request additional information to verify your identity before processing certain requests in order to protect your personal information from unauthorized access or disclosure.
We aim to respond to verified privacy inquiries within a reasonable timeframe, subject to the complexity of the request and applicable legal requirements.